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Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Information may Need.

What is www.urugo.store?

www.urugo.store is Rwanda’s ONLY e-commerce company providing business solutions in sectors of construction, infrastructure, interiors, industrial, manufacturing, and other products/services and materials related to home acquirement and development. Urugo.store connects customers (Builders, SMEs, Corporates, Infra companies, people who are constructing homes, apartments, commercial complexes etc.) with suppliers (Wholesalers, Manufacturers) and helps them buy or sell products/services online.

What shipping methods are available?

Depending on bulk, products can be deposited to your preferred venue or site in cycle rickshaw transportation vehicles, pickup trucks, heavy-duty trucks and other possible means of transportation.

How long will it take to get my package?

Depending on where you are located in Rwanda, it should take a maximum of two (2) days to have your package delivered to your site.

Do I need an account to place an order?

Yes. Urugo.store will need your information in order to send you a quote, acknowledge your purchase order, provide you with your package tracking number, and also keep you informed about new products and services available among many other useful things.

How do I track my package?

On purchase of a product from rwandahome.com, we provide you with a tracking number for your package which you can use through our tracking system to determine where your package is.

How do I contact you if I have any queries?

You can reach us on info@urugo.store or call (+250) 788 932 144. We also have someone who is happy to respond to your queries on our live chat.